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Image of crooked garage door hanging after cables have come off.

Troubleshooting Guide for Common Garage Door Issues

A garage door that won’t open can be frustrating and inconvenient, especially when you’re in a rush. There are several reasons why your garage door might be stuck, ranging from power issues to broken springs. In this guide, we’ll walk you through the most common problems and how to troubleshoot them.

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1. Check for Power Issues

Is the Garage Door Opener Getting Power?

One of the first things to check when your garage door won’t open is whether the opener is receiving power.

  1. Check the Power Outlet: Plug another device (like a lamp) into the outlet to confirm it’s working.
  2. Inspect the Circuit Breaker: If the outlet isn’t working, check your home’s circuit breaker and reset it if necessary.
  3. Battery Backup Issues: If your garage door opener has a battery backup, it might have been drained. Once power is restored, the battery should start recharging automatically. If you need a new battery, Entry Systems has these available for pickup or in-home installation.

🔧 Solution: If power is the issue, resetting the breaker or recharging the battery should get your door working again.

2. Problems with Garage Door Sensors

Are Your Sensors Misaligned?

Most modern garage doors come with safety sensors that prevent the door from closing if there is an obstruction. However, if these sensors are misaligned, the door may refuse to open or close.

  1. Check for Blockages: Make sure nothing is obstructing the sensors.
  2. Clean the Lenses: Dirt or debris, even cobwebs on the sensor lenses can cause malfunctions.
  3. Realign the Sensors: Adjust the sensors so they are facing each other and ensure the indicator lights are solid (not blinking).
cobwebs over garage door sensors

🔧 Solution: A simple realignment or cleaning should restore proper function.

one piece half open garage door that is aging

3. Issues with Limit Settings and Sensitivity

Incorrect Limit Settings

The garage door opener has limit settings that control how far the door opens and closes. If these settings are incorrect, the door may not open fully.

  1. Test the Door Movement: If the door starts opening and then stops, the limit setting might be too low.
  2. Adjust the Settings: Follow your garage door opener’s manual to reset the limits.

🔧 Solution: Adjust the limit settings to ensure the door opens fully

4. Excessive Force Warnings

Is Your Door Too Heavy to Lift?

Many garage door openers have a built-in force detection system. If the door is too heavy or there’s resistance, it may trigger an excessive force error.

  1. Check for a Broken Spring: A broken torsion spring will make the door significantly heavier.
  2. Look for Track Obstructions: A bent track or a foreign object in the path can cause resistance.
  3. Test the Door Manually: Disconnect the opener and try lifting the door by hand. If it’s too heavy, the springs likely need replacement.

    🔧 Solution: If a spring is broken, call a professional—replacing springs yourself can be dangerous.

garage door technician working on opener

5. The Garage Door Is Locked

Could Your Garage Door Be in Lock Mode?

Some garage door openers have a vacation lock mode that disables remote access.

This is an image of a woman using a wall button.
  1. Check the Wall Button: Many models require you to hold down the lock button for a few seconds to disable it.
  2. Look for Manual Locks: Some garage doors have a manual slide lock that may have been engaged accidentally.
  3. 🔧 Solution: Disengage the lock mode by pressing the wall button or manually unlocking the door.

6. Obstructions in the Track

Is Something Blocking the Garage Door’s Path?

Your garage door runs along metal tracks, and any obstruction can prevent it from opening properly.

  1. Inspect the Tracks: Look for debris, dents, or misalignment.
  2. Check the Rollers: Worn-out or broken rollers can cause the door to get stuck.
  3. Look for Loose Hardware: Tighten any loose screws or bolts that could be causing track misalignment.

🔧 Solution: Remove obstructions, realign the tracks, and replace worn-out rollers if necessary.

Image of garage door technician replacing springs
garage door torsion springs

7. Broken or Worn-Out Springs

Is Your Spring Broken?

Garage door springs are responsible for counterbalancing the weight of the door. Over time, these springs wear out and eventually break, preventing the door from opening.

  • Listen for a Loud Bang: A broken spring often makes a loud popping noise when it snaps.
  • Look for a Gap in the Spring: If there’s a visible gap, the spring is broken.
  • Feel the Door’s Weight: If the door is suddenly much heavier, the spring is likely broken.

🔧 Solution: Never attempt to replace garage door springs yourself—it’s a dangerous job best left to professionals.

8. Motor and Gear Issues

Is Your Garage Door Opener Making Strange Noises?

A buzzing or grinding sound coming from the motor could indicate a failing gear.

This is an image of a man replacing a driveway gate chain in Irvine, California.
  • Inspect the Drive Gear: If the motor runs but the door doesn’t move, the drive gear may be stripped.
  • Check the Chain or Belt: A loose chain or worn-out belt can cause excessive noise and poor operation.

🔧 Solution: If the motor’s gears are failing, consider replacing the opener, especially if it’s over 15 years old.

Conclusion

If your garage door won’t open, don’t panic! Start with simple fixes like checking the power, clearing the tracks, and inspecting the sensors. For more complex issues like broken springs or motor failure, call a professional garage door company like us to ensure safe and proper repairs.

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